Virtual Service Operations 401(k) Plan
Virtual Service Operations LLC · Irving, TX · EIN 821353455 · Plan 001 · Form 5500 for plan year 2024
What Virtual Service Operations put into the plan, per active participant
$1,161
Virtual Service Operations LLC put $1,161 into this plan for each of its 377 active participants in plan year 2024. That is the whole employer side, matching money, profit sharing, non-elective and safe-harbor contributions and reallocated forfeitures together, because the Form 5500 reports them on one line, so it is not the match rate.
Virtual Service Operations put in less per active participant than 88% of plans with 100–499 participants in software and IT services. The middle plan in that group of 1,586 reported $3,358. Software and IT services comes from business code 541512, which Virtual Service Operations LLC entered on its own Form 5500. Sponsors pick that code themselves, so a code that does not describe what the employer does ranks the plan against the wrong companies.
What this figure cannot separate: how much Virtual Service Operations pays, and how much it puts in
This is dollars, not a rate. A Form 5500 carries no payroll, so the figure reflects both how much the employer puts in and how much the employer pays: two plans running the same formula report different amounts when one pays better. Crossing the peer group with industry holds most of that difference still, and none of it disappears.
This is one plan year, not an average. A true-up, a plan merger or a one-off contribution moves a single year on its own.
Source: Form 5500 filing for the plan year ended December 31, 2024, received by the DOL October 15, 2025 · DOL EFAST2 ↗
What the plan cost, per participant
$36.00
The plan paid $36.00 per participant in plan-paid administrative expenses in plan year 2024, cheaper than 82% of plans with 100–499 participants. The middle plan of that size paid $156.87.
Why a plan this big pays less per person before anything else
Bigger plans pay less per head by construction, because the same negotiated bill divides across more people. That is why this ranking sits inside the plan's own size cohort and is never taken across all plans.
Schedule H reports only what came out of plan assets. Fees the sponsor pays directly, and fees taken inside fund expense ratios, never appear here, so this is a floor and not the all-in cost.
401(k) Monitor Score
33 out of 100
Where this plan stands against plans of its size and industry on two amounts its Form 5500 reports: employer money in per active person, and plan-paid cost per person. It reads no match formula, no vesting schedule and no fund lineup, because a Form 5500 states none of them.
- What the employer put in, per active participant: $1,161. Lower than 88% of plans with 100–499 participants in software and IT services.
- What the plan cost, per participant: $36.00. Cheaper than 82% of plans with 100–499 participants.
On this page: where the match terms are stated · what to check next · every figure on the filing · fees itemised · the plans this one is ranked against · service providers
The match and vesting terms, from a Form 11-K
The match formula and the vesting schedule are stated in a Form 11-K, which is filed only by employers whose plan holds company stock. A Form 5500 reports neither.
What Virtual Service Operations puts in
Not in public filings for this employer
We have no SEC Form 11-K for this employer, and the Form 5500 this page is built from does not report match terms.
Two places state the terms in full: your plan’s Summary Plan Description, which your employer must provide on request, and your recordkeeper’s site, which for this plan is Voya ↗.
What you contribute to collect all of it
Not in public filings for this employer
The rate that collects the full match is part of the match formula, which a Form 5500 does not report.
Vesting score
Not scored
The vesting schedule is stated in a Form 11-K, and we have none for this employer.
A schedule this cannot read at whole-year anniversaries is left without a number rather than given a middle one.
What the plan costs, against plans of its size
18th percentile
$36.00 per participant in plan-paid administrative cost, cheaper than 82% of plans with 100–499 participants.
What to check next
Your own numbers are not on this page
Every figure here is the whole plan for plan year 2024, taken from one filing and divided by headcounts. Your own contribution rate, your balance and the fees taken from your account are on your recordkeeper’s site, which this filing names as Voya ↗. What you may put in during a year is set by the IRS and not by the plan: this year’s limits ↗.
Key figures
| Total plan assets, end of year | $5,482,697 |
|---|---|
| Net assets | $5,482,697 |
| Participants, beginning of year | 407 |
| Of which active | 377 |
| Plan type | Single employer |
| Size cohortThe peer group we rank fees against. | 100–499 participants |
| Employer share of the money that went in, plan year 2024The rest came from employees, who put in $948,940. The share falls when employees save more, so a plan whose staff contribute heavily reads lower here through no act of the employer. It is printed as a fact and it is not part of the score. | 32% |
Plan-paid administrative expenses
The plan paid $14,651 in administrative expenses in plan year 2024, across 407 participants: $36.00 per participant.
| Contract administrator fees | $14,651 |
|---|---|
| Professional fees | not reported in filing |
| Investment management fees | not reported in filing |
| Other administrative fees | not reported in filing |
These are plan-paid expenses from Schedule H only. Fees the sponsor pays directly, and fees embedded in fund expense ratios, never appear here. This figure is a floor, not the all-in cost, and a low number is not “free”.
The plans this one is ranked against
Fees on this page are ranked against the 100–499 participant cohort, where the median plan pays $156.87 per participant. The sponsor files from Texas, one of 4,254 plans on file there, at a median of $107.93 per participant. Its business code places the plan in software and IT services, one of 2,956 on file, which run to a median of $125.69.
Plans of a similar size in Texas
| Plan | Participants | Cost per participant |
|---|---|---|
| United Fashions Of Texas 401(k) PlanUnited Fashions Of Texas LLC | 490 | $108.28 |
| Modec International, Inc. 401(k) PlanModec International, Inc. | 407 | $734.36 |
| Bradford Airport Logistics, Ltd. Employee's Retirement PlanBradford Airport Logistics, Ltd. | 407 | not itemized |
| Iscar Metals 401(k) PlanIscar Metals, Inc. | 406 | $117.27 |
| The Potter's House 401(k) Savings PlanThe Potter's House Of Dallas, Inc. | 406 | $54.10 |
Service providers (Schedule C)
Recordkeeper: Voya (as filed: “VOYA RETIREMENT INSURANCE AND ANNUI”)
915 plans on file name Voya as their recordkeeper, at a median of $96.20 per participant.
| Provider | Service codes | Direct comp. ($) | Indirect comp. ($) |
|---|---|---|---|
| Voya Retirement Advisors, LLC | 26 | 4,456 | 0 |
| Ascensus | 49 | 0 | 2,218 |
| Morningstar | 27 | 0 | 722 |
| Voya Retirement Insurance And Annui | 64 | 0 | 72 |
Useful links
- Find a 401(k) you left at an old job ↗
The DOL's Retirement Savings Lost & Found. Free and official.
- Look up this plan's full Form 5500 ↗
The DOL's own filing search. Search by plan or sponsor name.
- Download this plan's data (CSV) ↗
Every field on this page, one row, ready for a spreadsheet.
Source
| Dataset | DOL EFAST2 Form 5500 bulk data (FOIA) |
|---|---|
| Form year | 2024 |
| Filing ACK_ID | 20251015144510NAL0005173489001 |
| Dataset last refreshed | July 28, 2026 |
Bulk dataset at askebsa.dol.gov ↗ · Look up the filing on EFAST2 ↗
Filings lag by design: a plan can file up to 9½ months after its year ends, so this is the newest data on file. Why filings lag
Cite this page
401(k) Monitor, "Virtual Service Operations 401(k) Plan: Form 5500 facts", from DOL EFAST2 filing 20251015144510NAL0005173489001, plan year ended December 31, 2024. 401(k) Monitor Score 33 out of 100 (exact value 33.16).